Harsh Thoughts
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THOUGHTS ON CRM

  1. How is Customer Engagement being reshaped by the invisible interfaces of the digital age?
  2. The state of Customer Experience in organizations
  3. Core elements that are key to a successful CRM system
  4. How companies can design a stellar Customer Experience using AI​​
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  • Home
  • Work
  • Music
  • Books
  • Blogs
    • FORBES COLUMN
    • HUFFPOST COLUMN
    • KEYNOTES/ INTERVIEWS
    • INTERVIEWS WITH CXOs
    • ON LEADERSHIP
    • ON INNOVATION
    • ON AI
    • ON TECH
    • ON DIGITAL
    • ON SELF IMPROVEMENT
    • ON CAREER DEV
    • ON ENTREPRENEURSHIP
    • MISC THOUGHTS
    • ON SALES
    • ON MARKETING
    • ON CRM
    • ON ANALYTICS